Refund & Cancellation Policy

Last Updated: August 26, 2026

This Refund & Cancellation Policy applies to all orders placed with She Rupa through our website.

1. Order Cancellation

Once an order has been successfully placed, cancellation requests will not be accepted.

Orders are processed for dispatch after confirmation, and customers are requested to review their order details carefully before completing the purchase.

1. Return & Refund Policy

She Rupa accepts eligible return or refund requests only for issues such as:

• Damaged products received
• Incorrect products received
• Missing items from the order

All requests are subject to verification and approval by our customer support team.

1. Mandatory Unboxing Video

A continuous and unedited unboxing video is mandatory for claims related to damaged, incorrect, or missing products.

The video should clearly show:

• The package in its delivered condition
• The shipping label/address on the package
• The sealed package before opening
• The complete opening of the package
• The product and its condition after opening

The unboxing video must be recorded continuously without cuts, edits, or interruptions.

1. 6-Hour Reporting Period

Any issue with the delivered order must be reported to She Rupa within 6 hours of delivery.

The customer must provide the required proof, including the mandatory unboxing video, when submitting the claim.

Claims reported after 6 hours from the time of delivery will not be considered.

The 6-hour period begins from the time the order is marked as delivered by the delivery service.

1. Return Conditions

If a return is approved, the product must be:

• Unused and in its original condition
• Returned with its original packaging
• Free from signs of use, alteration, or damage caused after delivery
• Accompanied by the required order details and supporting proof

Customers must follow the return instructions provided by She Rupa.

1. Refund Process

To request a refund or return:

1. Contact She Rupa customer support within 6 hours of delivery.
2. Provide your order number.
3. Clearly explain the issue.
4. Submit the required proof, including the unboxing video.
5. Wait for our team to review and approve the claim.
6. If approved, follow the return instructions provided by our customer support team.

Refunds will only be processed after the claim and returned product, where applicable, have been reviewed and approved.

1. Refund Processing Time

For approved refund requests, the refund will be processed within 5–7 business days after the returned product has been received and successfully inspected, where a return is required.

The time taken for the refunded amount to reflect in the customer's bank account or payment method may vary depending on the bank, payment provider, or original payment method.

1. Non-Eligible Claims

A return or refund may not be applicable in cases where:

• The required unboxing video is not provided
• The claim is reported after the 6-hour reporting period
• The product has been used, altered, or damaged after delivery
• The damage resulted from misuse or improper handling
• The required proof or order details are not provided
• The product does not match the conditions required for an approved return

1. Delivery-Related Support

For delivery-related questions, including delivery status or shipment updates, customers can contact our support team through WhatsApp.

WhatsApp / Customer Support: 90371 51864

Please send a WhatsApp message for support. Kindly avoid phone calls.

1. Customer Support

Store Name: She Rupa
WhatsApp: 90371 51864

Our customer support team will assist customers with eligible return, refund, and delivery-related queries according to this policy.

Note: Refunds and returns are subject to the eligibility requirements and verification process stated above.