Shipping & Delivery Policy

Last Updated: August 26, 2026

This Shipping & Delivery Policy applies to all orders placed with She Rupa through our website.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after the order is successfully placed.

Processing time may vary slightly during weekends, public holidays, promotional periods, or high-order volumes.

1. Shipping Method

Orders are shipped through reliable delivery services available for the customer's delivery location.

Shipping Method: Standard Shipping
Tracking: Available

Once your order has been dispatched, tracking details will be provided so that you can track the shipment.

1. Delivery Time

Kerala

Orders are usually delivered within 3 working days after dispatch.

Outside Kerala

Orders are usually delivered within 4–7 working days after dispatch.

Please note: Delivery times are estimated and may vary depending on the delivery location, courier service, weather conditions, operational delays, and other circumstances beyond our control.

1. Delivery Areas

We currently accept orders for delivery within India.

Delivery is available to most serviceable locations across India. Delivery times may be longer for remote or less-accessible locations depending on courier service availability.

International orders are currently not accepted.

1. Order Tracking

After your order has been dispatched, tracking information will be provided to the customer through the contact details provided during checkout, where applicable.

Customers can use the tracking information to check the current status of their shipment.

1. Delivery Delays

While we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to:

• Courier service delays
• Weather conditions
• Public holidays
• Operational or logistical issues
• Remote or difficult-to-service locations
• Incorrect or incomplete delivery information provided by the customer

Such delays may be beyond the direct control of She Rupa.

1. Failed Delivery

If a delivery attempt is unsuccessful due to the recipient being unavailable, incorrect/incomplete address details, or other delivery-related reasons, the courier service may make another delivery attempt according to their applicable procedures.

Customers are requested to ensure that the delivery address and contact number provided during checkout are accurate and accessible.

1. Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or incomplete order, please contact She Rupa within 6 hours of delivery.

A continuous and unedited unboxing video is mandatory for such claims.

The video should clearly show the package before opening, the shipping label, the complete opening of the package, and the product after opening.

Claims reported after 6 hours from the time of delivery will not be considered.

Please refer to our Refund & Cancellation Policy for complete details regarding eligible claims and refunds.

1. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a valid contact number at the time of placing the order.

She Rupa will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

1. Shipping Support

For delivery-related questions or order status inquiries, customers can contact our support team through WhatsApp.

WhatsApp / Customer Support: 90371 51864

Please send us a WhatsApp message for delivery-related assistance. Kindly avoid phone calls.

Store Name: She Rupa